as requested by the districts.ĮSU6 actively monitors all public IPs assigned to each district for any additions to 117 real-time blacklists (RBLs). Group training for services such as Firewall or content filtering management, VLANing, PRTG, switch configurations, wireless, Google G Suite, Mosyle, DNS, etc. ESU6 will assist with content filtering configuration and troubleshooting for an hourly fee.ĮSU6 will host quarterly LAN Manager Meetings to disseminate best practices between districts, communicate technology updates, issues, and receive feedback from districts on what services are needed. All content filtering configurations are the responsibility of the district. The consulting is free but any labor to implement a solution or troubleshoot an issue inside the district's firewall is considered a paid for service.ĮSU6 will provide free assistance at the firewall to ensure district firewalls are full patched, proper implementation of firewall and port forwarding rules, assistance with public IP assignment, routing, backup internet connection configuration, DHCP relay, SNMP configuration, VLAN configuration, and user management at the firewall. Ubiquiti Network Management System (UNMS) is a free service hosted by ESU6 which allows districts to easily configure, monitor, upgrade, and backup Ubiquiti equipment.įTP backup allows schools to encrypt and backup critical school data such as administration files, accounting data, and PowerSchool backups to an offsite server hosted at ESU6.ĮSU6 will provide free technology consulting to assist districts with technology planning and direction. Districts can register for an account and select what services they would like to receive notifications on.ĮSU6 has developed a single sign-on solution to enable school districts to utilize either Google or Active Directory to authenticate to a central portal to access applications such as ADVISER, the Nebraska Cloud, Kayako, PRTG, ScreenConnect, Moodle, Zoom, Adobe, TestWiz, etc. The system is set up to allow for private internal documentation as well as a public knowledge base to allow for articles to be shared with others outside of the technology staff.ĮSU6 utilizes a status page to communicate scheduled maintenance windows and to notify districts when services are down or experiencing issues. This software monitors all devices and services on the network and alerts key personnel of issues that need attention on the network.ĮSU 6 provides licensing and training for a centralized documentation platform where districts can create, capture, collaborate, and document internal technology processes and procedures. PRTG is a network monitoring solution hosted by ESU6 that allows school personnel to monitor all network equipment from a web browser or remotely through a phone app. The ticket system features submission of tickets via email or live chat, a full featured public and internal knowledgebase, news, and time tracking. Kayako is a help desk solution hosted by ESU6 that allows schools to funnel all support requests to a central location so that issues can be tracked to resolution. ScreenConnect also provides remote meeting capabilities. ScreenConnect is a remote desktop software application hosted by ESU6 that allows support personnel remote viewing and control of devices from anywhere with an Internet connection. Our email relay allows up to 20,000 messages per day per district. Google limits email to 2,000 messages per day per district. The email relay service allows schools to send high quantities of email for things such as PowerSchool, copiers, HVAC equipment, etc. Two email servers are hosted and maintained by ESU6 to provide an email relay service to school districts. TECHNOLOGY SUPPORT SERVICES 2022-2023 SCHOOL YEAR (PROVIDED BY ESU6 AT NO COST TO MEMBER DISTRICTS)
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